skip to Main Content
Stopping Illegal Robocalls Where They Start

Legal Calls Only Stopping Illegal Robocalls Where They Start What is Traceback? Service Provider Mitigation Steps Traceback Details

Our Mission

We are working with others in the fight against the robocall scourge.

We focus on the providers of telecommunications services to hundreds of millions of Americans. Consumer and small-business customers are fed up with the worsening epidemic of illegal robocalls. Many providers have taken steps necessary to prevent these calls from originating on their platforms. They do this by vetting their customers, limiting high volume placement of calls, and routinely auditing for suspicious traffic. We all recognize that it is far more effective to stop illegal calls at the source, so when problematic calling campaigns are identified, we cooperate to trace them to their point of origin to take appropriate action.

When ALL telecommunications providers work together this way, we will have a measurable impact on this scourge. Our Forum shares best practices and responds rapidly to new methods of attack; we invite every provider to participate. In the past, traceback efforts have sometimes been stymied by uncooperative upstream providers. Going forward, the are encouraging all provider(s) sourcing that traffic to take proactive steps to mitigate illegal calls. That includes retaining identification of volume calling customers and promptly sharing the source of problematic calls in response to traceback requests. Most provider contracts and tariffs already prohibit illegal calling. Providers (and their customers) must be diligent in meeting that constraint.

The focus of our efforts is illegal calls, starting with the most prolific offenders. Providers (and their customers) that are not conduits for these illegal calls will not face new obligations from our initiative, but all providers – and their customers – will benefit when we together turn the tide on illegal robocall volume. Even calls from overseas must enter the USA network through some USA provider. We have an opportunity and an obligation to pursue this initiative as part of a multipronged approach to the illegal robocall problem.

The latest from our blog:

FCC Solicits More Comments on Robocalling — Here’s a Summary

Wow, it’s been a long time for me away from the blog. Busy with so many other efforts related to the illegal robocall scourge. But I wanted to re-start, and what better way than a quick note about activity at…

On Point Radio takes on Robocalls

WBUR-Boston produces On Point Radio, a call-in program syndicated on NPR. On Tuesday (24-Dec) they invited me to be one of their guests for a show talking about — what else — robocalls. Also on the show were Sarah Krouse,…

Should the Bell Toll for Ringless Voicemail?

Occasionally when robocalls are discussed, the subtopic of ringless voicemail comes up. This is a technology and service used primarily by marketers and debt collectors to, as the name implies, directly deposit a message into somebody’s voice-mail without first ringing…

Fighting One-Ring Scams

The One-Ring Scam is a curious beast that’s been around for some time and has now been highlighted in one section of the new TRACED act that’s sailing through the legislative process. How it works: A scammer makes a very…

Federal TRADE Commission Goes After Robocall Enabler

The FCC is responsible for enforcement of the Telecommunications Consumer Protection Act (TCPA), but the Federal TRADE Commission is responsible for a parallel law called the Telemarketing Sales Rule (TSR). The TSR is lengthier and in some ways broader than…

The Robocall Scourge is a Choice

Telephone service in our country is implemented via a few thousand different voice service providers, from giants like AT&T and Verizon (each serving over a hundred million subscribers) to small rural providers serving a thousand or fewer, to voice broadcasters…