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Stopping Illegal Robocalls Where They Start

Our Mission

We are working with others in the fight against the robocall scourge.

We focus on the providers of telecommunications services to hundreds of millions of Americans. Consumer and small-business customers are fed up with the worsening epidemic of illegal robocalls. Many providers have taken steps necessary to prevent these calls from originating on their platforms. They do this by vetting their customers, limiting high volume placement of calls, and routinely auditing for suspicious traffic. We all recognize that it is far more effective to stop illegal calls at the source, so when problematic calling campaigns are identified, we cooperate to trace them to their point of origin to take appropriate action.

When ALL telecommunications providers work together this way, we will have a measurable impact on this scourge. Our Forum shares best practices and responds rapidly to new methods of attack; we invite every provider to participate. In the past, traceback efforts have sometimes been stymied by uncooperative upstream providers. Going forward, the are encouraging all provider(s) sourcing that traffic to take proactive steps to mitigate illegal calls. That includes retaining identification of volume calling customers and promptly sharing the source of problematic calls in response to traceback requests. Most provider contracts and tariffs already prohibit illegal calling. Providers (and their customers) must be diligent in meeting that constraint.

The focus of our efforts is illegal calls, starting with the most prolific offenders. Providers (and their customers) that are not conduits for these illegal calls will not face new obligations from our initiative, but all providers – and their customers – will benefit when we together turn the tide on illegal robocall volume. Even calls from overseas must enter the USA network through some USA provider. We have an opportunity and an obligation to pursue this initiative as part of a multipronged approach to the illegal robocall problem.

The latest from our blog:

Chairman Pai Complicit in Illegal Robocalling

Today, Wall Street Journal technology columnist Joanna Stern published another one of her “In the Elevator with…” videos, this time featuring Ajit Pai. And of course it kicks off with robocalls. Pai says: “All you need is an internet connection…

The How and Why Of Illegal Robocalling

Last week (25-September), Hiya held their first “State of the Call” conference in New York City. They invited me to speak, labeling my session as follows: To set the tone for the first half of the day, you will get…

The Robocall Pledge

Last week, in conjunction with another FCC Order tweaking robocall rules, Commissioner Rosenworcel released a statement where she said, “There is no public process for holding carriers who put this junk on the line accountable.” I agree. I think the…

Before the Senate Special Committee on Aging

I was invited to testify at a Senate Special Committee on Aging. This 17-July event was their 23rd hearing on robocalls, if you can believe it. This Committee has long had an interest in illegal robocalls, because so many of…

LA Sen Kennedy Spot On w/ Q’s to FTC and FCC Chairmen

I’m usually underwhelmed with what I see in congressional hearings targeting illegal robocalls. But a May 7 session of the Subcommittee on Financial Services and General Government, chaired by Louisiana Senator John Kennedy, came to my attention and I was…

My Suggestion for a Declaratory Ruling

Most FCC regulations come about through a rigorous, multistep Rulemaking process, wherein the agency opens a docket, solicits input, drafts a proposed rule, endures a public comment period, and then issues an Order. But there’s a quicker path, as the…