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Stopping Illegal Robocalls Where They Start

Legal Calls Only Stopping Illegal Robocalls Where They Start What is Traceback? Service Provider Mitigation Steps Traceback Details

Our Mission

We are working with others in the fight against the robocall scourge.

We focus on the providers of telecommunications services to hundreds of millions of Americans. Consumer and small-business customers are fed up with the worsening epidemic of illegal robocalls. Many providers have taken steps necessary to prevent these calls from originating on their platforms. They do this by vetting their customers, limiting high volume placement of calls, and routinely auditing for suspicious traffic. We all recognize that it is far more effective to stop illegal calls at the source, so when problematic calling campaigns are identified, we cooperate to trace them to their point of origin to take appropriate action.

When ALL telecommunications providers work together this way, we will have a measurable impact on this scourge. Our Forum shares best practices and responds rapidly to new methods of attack; we invite every provider to participate. In the past, traceback efforts have sometimes been stymied by uncooperative upstream providers. Going forward, the are encouraging all provider(s) sourcing that traffic to take proactive steps to mitigate illegal calls. That includes retaining identification of volume calling customers and promptly sharing the source of problematic calls in response to traceback requests. Most provider contracts and tariffs already prohibit illegal calling. Providers (and their customers) must be diligent in meeting that constraint.

The focus of our efforts is illegal calls, starting with the most prolific offenders. Providers (and their customers) that are not conduits for these illegal calls will not face new obligations from our initiative, but all providers – and their customers – will benefit when we together turn the tide on illegal robocall volume. Even calls from overseas must enter the USA network through some USA provider. We have an opportunity and an obligation to pursue this initiative as part of a multipronged approach to the illegal robocall problem.

The latest from our blog:

Putting the FCC’s Robocall Mitigation Database to Work

BACKGROUND FCC’s 17-97 Second Report and Order (adopted 29-Sep 2020) instantiated the Robocall Mitigation Database. This new Database is expected to establish a chain of trust as calls flow from point of origination to termination through, potentially, a series of…

Implementing a Robocall Mitigation Program

This post is written for originating providers that want to meet the FCC’s mandates for effective robocall mitigation. In our last post, we talked about the importance of segregating conversational vs. auto-dialed traffic, and making sure that your customers adhere…

Structuring an Effective Robocall Mitigation Program

The FCC noted, in its Sep. 29, 2020 Second Report and Order: Section 4(b)(5)(C)(i) of the TRACED Act directs us to require any voice service provider that has been granted an extension to implement, during the time of the extension, “an…

FCC: Restoring Trust in the Public Telephone Network

Once upon a time, long ago, Americans trusted the telephone network. When the phone rang, it meant a person – probably someone you knew, but most certainly someone that knew you – was calling. Decades later, when caller-ID was invented,…

FCC Solicits More Comments on Robocalling — Here’s a Summary

Wow, it’s been a long time for me away from the blog. Busy with so many other efforts related to the illegal robocall scourge. But I wanted to re-start, and what better way than a quick note about activity at…

On Point Radio takes on Robocalls

WBUR-Boston produces On Point Radio, a call-in program syndicated on NPR. On Tuesday (24-Dec) they invited me to be one of their guests for a show talking about — what else — robocalls. Also on the show were Sarah Krouse,…