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Stopping Illegal Robocalls Where They Start

Our Mission

We are working with others in the fight against the robocall scourge.

We focus on the providers of telecommunications services to hundreds of millions of Americans. Consumer and small-business customers are fed up with the worsening epidemic of illegal robocalls. Many providers have taken steps necessary to prevent these calls from originating on their platforms. They do this by vetting their customers, limiting high volume placement of calls, and routinely auditing for suspicious traffic. We all recognize that it is far more effective to stop illegal calls at the source, so when problematic calling campaigns are identified, we cooperate to trace them to their point of origin to take appropriate action.

When ALL telecommunications providers work together this way, we will have a measurable impact on this scourge. Our Forum shares best practices and responds rapidly to new methods of attack; we invite every provider to participate. In the past, traceback efforts have sometimes been stymied by uncooperative upstream providers. Going forward, the are encouraging all provider(s) sourcing that traffic to take proactive steps to mitigate illegal calls. That includes retaining identification of volume calling customers and promptly sharing the source of problematic calls in response to traceback requests. Most provider contracts and tariffs already prohibit illegal calling. Providers (and their customers) must be diligent in meeting that constraint.

The focus of our efforts is illegal calls, starting with the most prolific offenders. Providers (and their customers) that are not conduits for these illegal calls will not face new obligations from our initiative, but all providers – and their customers – will benefit when we together turn the tide on illegal robocall volume. Even calls from overseas must enter the USA network through some USA provider. We have an opportunity and an obligation to pursue this initiative as part of a multipronged approach to the illegal robocall problem.

The latest from our blog:

Shouldn’t Neighbor Spoofing Be Illegal? Wait! It Already Is!

We’ve all gotten used to it. The phone rings with a phone number that we don’t recognize and it isn’t in our contact list. But based on the area code, and perhaps the next few digits, it looks like the caller is down the street or across town. It could be a teacher, a doctor,…

Myth-Busting Call Blocking

MYTH: FCC call completion regulations make it difficult for providers to block illegal and unwanted calls. FACT: Providers have no legal obligation to do business with any particular customer; providers can and must refuse traffic from any source they believe is sending illegal calls. Robocall Sources: Illegal robocalls come in many shapes and sizes. The…

NAAG 2021 Robocall Virtual Summit

On Wednesday, 7 September 2021, the National Association of Attorneys General will host their 2021 Robocall Virtual Summit, starting at 1 PM Eastern Time. There’s a great agenda of speakers from the enforcement and regulatory community, as well as industry. David Frankel, ZipDX CEO, and Matt Fischer from the Social Security Administration Office of the…

Learning Lessons from Text Messaging

For those of us focused on nefarious VOICE calling, it might be worth a brief look at the texting world – officially called Short Messaging Service, or SMS. Voice calls and texts are cousins because they both make use of telephone numbers. In the United States, this is the North American Numbering Plan. Most of…

Dialer Traffic In The Spotlight

New FCC rules took effect in 2021, putting the onus on Voice Service Providers to police the calls that they originate in order to mitigate illegal robocalling. Providers selling dialer traffic termination services are the primary source of illegal robocalls. While there are some legitimate uses of dialer traffic, most dialer traffic today is illegal.…

Introducing the ZipDX Robocall Mitigation Database Explorer

STIR/SHAKEN has been years in the making, with legislative and regulatory backing. One of the more exciting and useful outcomes is the FCC’s Robocall Mitigation Database (RMD). The RMD is not itself part of the new technology but was created to help manage its rollout. This new database was launched by the FCC in April.…