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Stopping Illegal Robocalls Where They Start

Legal Calls Only Stopping Illegal Robocalls Where They Start What is Traceback? Service Provider Mitigation Steps Traceback Details

Our Mission

We are working with others in the fight against the robocall scourge.

We focus on the providers of telecommunications services to hundreds of millions of Americans. Consumer and small-business customers are fed up with the worsening epidemic of illegal robocalls. Many providers have taken steps necessary to prevent these calls from originating on their platforms. They do this by vetting their customers, limiting high volume placement of calls, and routinely auditing for suspicious traffic. We all recognize that it is far more effective to stop illegal calls at the source, so when problematic calling campaigns are identified, we cooperate to trace them to their point of origin to take appropriate action.

When ALL telecommunications providers work together this way, we will have a measurable impact on this scourge. Our Forum shares best practices and responds rapidly to new methods of attack; we invite every provider to participate. In the past, traceback efforts have sometimes been stymied by uncooperative upstream providers. Going forward, the are encouraging all provider(s) sourcing that traffic to take proactive steps to mitigate illegal calls. That includes retaining identification of volume calling customers and promptly sharing the source of problematic calls in response to traceback requests. Most provider contracts and tariffs already prohibit illegal calling. Providers (and their customers) must be diligent in meeting that constraint.

The focus of our efforts is illegal calls, starting with the most prolific offenders. Providers (and their customers) that are not conduits for these illegal calls will not face new obligations from our initiative, but all providers – and their customers – will benefit when we together turn the tide on illegal robocall volume. Even calls from overseas must enter the USA network through some USA provider. We have an opportunity and an obligation to pursue this initiative as part of a multipronged approach to the illegal robocall problem.

The latest from our blog:

TCPA Has Lawyers Dialing the Wrong Number

The Telephone Consumer Protection Act (TCPA) is the 1995 law that was supposed to protect us from unfettered auto-dialing. The TCPA includes two key provisions guaranteed to keep the legal profession at full employment: Recipients of illegal robocalls have a…

Money: The Fuel Behind Illegal Robocalls

Virtually all stakeholders agree that the most effective place to stop illegal robocalls is at the source – either the entity responsible for initiating the calls, or the voice service provider that is allowing them onto the network. Years ago,…

Segmenting the Robocall Landscape

To consumers, a robocall is a robocall is a robocall. But computer-initiated calls can be broken down into three distinct segments, as shown in the chart below. Each segment accounts for roughly a billion calls to Americans every month. Consumers…

Putting the FCC’s Robocall Mitigation Database to Work

BACKGROUND FCC’s 17-97 Second Report and Order (adopted 29-Sep 2020) instantiated the Robocall Mitigation Database. This new Database is expected to establish a chain of trust as calls flow from point of origination to termination through, potentially, a series of…

Implementing a Robocall Mitigation Program

This post is written for originating providers that want to meet the FCC’s mandates for effective robocall mitigation. In our last post, we talked about the importance of segregating conversational vs. auto-dialed traffic, and making sure that your customers adhere…

Structuring an Effective Robocall Mitigation Program

The FCC noted, in its Sep. 29, 2020 Second Report and Order: Section 4(b)(5)(C)(i) of the TRACED Act directs us to require any voice service provider that has been granted an extension to implement, during the time of the extension, “an…